Shipping policy

PLACING ORDERS AND PAYMENTS TYPES ACCEPTED

Orders can be placed using the iTouchDiamonds website, over the phone, and in person. iTouchDiamonds accepts payments in the following forms: Mastercard, American Express, Discover, PayPal, bank wire transfer, and Affirm (our 3-12-month credit affiliate).  Additionally, iTouchDiamonds accepts personal checks, cashier’s checks, and money orders; however, these methods of payment are subject to a 10-day waiting period to allow the payment to be processed and cleared.  As a courtesy, we may apply a 3% discount to payments made via bank wires, personal checks, cashier’s checks, and money orders.

ORDER SHIPPING AND PROCESSING

All diamond orders include estimated shipping times that indicate the estimated arrival time at the point of purchase.  If in stock, diamond settings may be completed within 48 hours.  If not in stock, diamond settings have an estimated completion time of ten days.  For custom settings, please contact us since those orders may have a completion time of up to four weeks.

All Products are shipped either using Federal Express or the United States Postal Service.  Due to insurance requirements, we require a signature for any shipments valued at $500 or more. iTouchDiamonds does not ship to P.O. Boxes.  In the event that an alternative address is required for delivery of the Products, please provide that address at the time of payment/prior to payment processing.  In certain circumstances, we can arrange for a courtesy hold with Federal Express for Product pick up; however, you must provide identification and proof of address to be eligible for this service.